Toast Hiring IT Helpdesk Analyst | Startup Jobs in India 2024

Toast Hiring IT Helpdesk Analyst

About Company

Toast Hiring IT Helpdesk Analyst. We are a rapidly developing company that is changing the way restaurants conduct business by combining technology with an unequaled dedication to customer satisfaction. We help restaurants optimize operations, enhance revenue, and provide distinctive guest experiences with our platform, which integrates restaurant point of sale, guest-facing technology, and award-winning customer service. As a Toaster, you will be challenged to work on significant initiatives that will help determine the company’s future direction. Join us in empowering the restaurant community to delight visitors, do what they enjoy, and flourish.

Roles & Responsibilities

  • Recognize and diagnose faults and problems.
  • Categorize and record reported queries, and respond in a timely manner.
  • Configure computers, create accounts, and provide IT training for new Toast workers.
  • Develop, document, and adapt technical solutions, processes, and procedures.
  • Field and log multichannel technical requests and issues.
  • Advise users on the proper course of action.
  • Monitor issues from start to finish.
  • Install and set up new hardware, software, and peripherals.
  • If necessary, escalate any unsolved issues to a higher level of assistance.

Technical skills:

  • Curiosity and enthusiasm about new technology
  • Personable, Friendly, and Outgoing – a people person who enjoys assisting clients.
  • Proven ability to multitask and adjust priorities as needed.
  • Excellent communication skills, both written and vocal.
  • With Toast’s hyper-growth, you must adapt to the changing scenario.
  • Experience supporting Mac OS and Windows OS.
  • Experience with Google Admin and Google Suite.
  • Experience using ServiceNow or other ITIL-focused ticketing systems
  • Previous experience using any of the following SaaS: Requirements include expertise with Office 365, Okta, Slack, Zoom Jamf, or KACE, as well as basic networking skills (Meraki, TCP/IP, LAN, WAN).

PREFERED CANDIDATES:

  • The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
  • Good communication and interpersonal skills.

Qualifications

Bachelor’s Degree in BE, Btech or Related field.

Experience

1-2 Years of Experience in Hardware/Desktop support.

Selection Process
Online Test:

The online test for Vahan includes questions about different types of questions in sections like  Quantitative aptitude exam, Reasoning ability exam, and Verbal Ability ability exam or English grammar. The duration of the test is about 60 minutes. Each section of the test Quantitative Ability, Reasoning, and Verbal Ability have seperate time allocated to them and all questions of that section need to be completed in that period. The candidate can attempt questions in any order but cannot attempt among the other sections which means that the candidate has to finish one section (like reasoning) first and then he/she can move to other sections.

Technical Round:

Candidates who pass the online test progress to the Technical Round, which evaluates their technical expertise and problem-solving abilities relevant to the IT Helpdesk Analyst role. Technical Round may also include practical exercises or scenario-based assessments to evaluate candidates’ problem-solving abilities in real-world IT support situations. Additionally, candidates may be asked to provide examples of past experiences or challenges they’ve encountered in IT support roles and how they successfully resolved them.

HR Round:

Candidates who pass the online test progress to the Technical Round, which evaluates their technical expertise and problem-solving abilities relevant to the IT Helpdesk Analyst role. Technical Round may also include practical exercises or scenario-based assessments to evaluate candidates’ problem-solving abilities in real-world IT support situations. Additionally, candidates may be asked to provide examples of past experiences or challenges they’ve encountered in IT support roles and how they successfully resolved them.

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