Instawork Hiring Enterprise Support Specialist | Startup Jobs in India 2024

Instawork Hiring Enterprise Support Specialist

About Company

At Instawork, we are motivated by the desire to create economic opportunities for local businesses and competent hourly workers in communities throughout the world. With an increasing number of hub locations in the United States, Canada, India, and beyond, we’re looking for top talent to help us rapidly build our high-tech, high-touch labor marketplace. Our accomplished and dedicated staff is enthusiastic about our purpose and committed to developing new solutions, all with the support of world-class investors such as Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and others!

As an Enterprise Support Specialist, you will be responsible for maintaining our partners’ Vendor Management Systems (VMS). Your key tasks will include worker assignment, timesheet production, and billing processes to ensure the efficient and successful management of temporary workers provided by our partners. You will be a key member of our Partner Relations team, working together to ensure a seamless workforce management system.

Roles & Responsibilities

Worker Assignment:

  • Collaborate with the Enterprise Ops -US team to understand the partner’s workforce and VMS requirements.
  • Accessing both internal and external partner systems to acquire relevant information and data for assigning personnel to specific VMS job orders.

Timesheet Creation:

  • Generate and maintain timesheets for temporary workers, either via CSV upload or manually entering straight into the partner’s VMS.
  • Verify and reconcile timesheet data for accuracy.

Billing Process:

  • Assist with billing by giving accurate payment information to the finance department.
  • Track and document billing information to ensure correct invoicing.

Quality Assurance:

  • Ensure that all information entered into the VMS system is correct and up to date.
  • Implement quality control techniques to reduce errors and improve data integrity.
  • Conduct regular audits and checks to ensure compliance with partner agreements.

Technical skills:

  • Data Entry: Excellent data entry abilities with a keen sense of detail.
  • Communication: Strong written and vocal communication abilities.
  • Teamwork: The ability to work effectively in a team setting.
  • Technical Proficiency: Proficient with Microsoft Office software, notably Excel and Google Sheets.
  • SQL Knowledge: Understanding SQL is advantageous.

Qualifications

Bachelor’s Degree in Computer Science or Related field

Experience

Minimum of one year of work experience, preferably in Business, Payroll, Revenue Operations, VMS, and invoicing.

Selection Process
Online Test:

The online test for Vahan includes questions about different types of questions in sections like  Quantitative aptitude exam, Reasoning ability exam, and Verbal Ability ability exam or English grammar. The duration of the test is about 60 minutes. Each section of the test Quantitative Ability, Reasoning, and Verbal Ability have seperate time allocated to them and all questions of that section need to be completed in that period. The candidate can attempt questions in any order but cannot attempt among the other sections which means that the candidate has to finish one section (like reasoning) first and then he/she can move to other sections.

Technical Round:

The candidate who clears the online test is eligible for the Technical round. This technical round is about checking your basic or advanced concepts and how good you are technically in the related field. Questions will be from different subjects. candidates should be prepared with Data structures and Algorithms, DBMS, Operating Systems, Networking, OOP concepts, and a programming language. Students from branches other than IT should prepare basic concepts of their branch. Some puzzle questions might be asked in some of the interviews.

HR Round:

The candidate who clears the online test is eligible for the Technical round. This technical round is about checking your basic or advanced concepts and how good you are technically in the related field. Questions will be from different subjects. candidates should be prepared with Data structures and Algorithms, DBMS, Operating Systems, Networking, OOP concepts, and a programming language. Students from branches other than IT should prepare basic concepts of their branch. Some puzzle questions might be asked in some of the interviews.

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